Software Assurance

Enjoy peace of mind, get the support you need
and stay up to date.

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Software Assurance is a service designed to complement your licences. It gives you access to our professional support team, as well as our product updates.

Software Assurance is included with your first purchase, for a period of 12 months*. After this period you will have the option to renew. Renewals are valid for a period of 12 months**

Benefits

When you’re in Software Assurance, you’ll have access to our professional support team, as well as our product updates and discounted upgrades.

AVID SUPPORT

Everyone on our Australian-based support team is a professionally trained and experienced user in Buildsoft’s software. We are passionate about helping you and are committed to providing the best customer experience.

Our support team regularly deliver a 98% - 100% satisfaction rate with our customers, and have an average response time of 30 minutes, so you can be assured any issue is important to us and we will work relentlessly to get things sorted for you.

Other services offered by our support team, including software installations and custom reports, are available on request for customers in Software Assurance, and attract an additional fee.

PRODUCT UPDATES

We understand that technology is continually changing and evolving. That’s why our dedicated team of Australian-based developers are working tirelessly to ensure your software runs seamlessly and effectively.

Our team is focused on delivering innovative and exciting features to our software, so we offer regular updates to ensure our software is meeting industry expectations.

That’s just the start. Just because we have the best estimating software doesn’t mean our work is done. We will keep working to make our software solutions even better.

PRODUCT UPGRADES

As changes in the construction industry and technological advances continue, it’s important to keep up to date with industry standards and expectations. Our commitment to delivering the best estimating systems for our customers has seen us build upon and enhance our products to develop a range of solutions.

Software Assurance enables you to upgrade from your existing software to our latest and more advanced estimating solutions, for a discounted price. This gives you the opportunity to be using our latest technology to help improve your estimating, for significantly less than the cost of a new licence.

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Renewals

Your Software Assurance is valid for a period of 12 months. After this time, you will have the option to renew. We highly recommend you continue to renew your software assurance, so you can continue to take advantage of our professional support and product updates.

If you re-enter Software Assurance on or before your due date, you can do so at 20% of the price of your original licence. 

What happens if I don’t renew Software Assurance?

When you let your Software Assurance lapse, you’ll no longer have access to our professional support team to help you with any issues you may experience while using our software.

It also means you’ll no longer be eligible to receive our product updates, which are designed to improve and enhance our software with minor bug fixes and exciting new features; to deliver you the most practical and reliable solutions for your business.

If you decide not to renew, the price to re-enter Software Assurance increases, depending on the length of time since your agreement expired.

Talk with a Customer Success Manager

Our Customer Success Team are available to assist you in making your choice to renew your Software Assurance, and to answer any questions you may have.

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* 12 month period excludes upgrades and any additional licence purchased at a later date.
** Conditions apply. Renewal period is based off your original purchase date. To understand how this affects you, please speak to a Buildsoft Customer Service Manager.